Refund policy

Contact us @ shopizelboutique@gmail.com

Approval must be needed for return for every order you. Returns/exchanges can be made within 14 days of receiving your order. Jewelry is non returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.

We DO NOT issue refunds, however, we DO issue store credit. The amount from any returns that meet our below qualifications will be issued as store credit in the form of a gift card sent to your email or put onto a gift card in-store. Shipping will not be refunded if there is an exchange or return, unless there is an item damaged or defective.

Items bought or marked with sale/final sale cannot be returned, refunded or exchanged. For any questions, please contact izelboutiquenc@gmail.com

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.

Gift cards, accessories, cosmetics, intimates, bras, camisoles, slips, tights, swimwear, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.

Sale items CAN NOT BE RETURNED
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges

Shipping:

To return your product, you should mail your product to: 50 Whites Crossing Plaza, Whiteville, NC 28472.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Policy Reminder

Please note that all returns must be pre-approved and submitted within our 14-day return window.

If you submit your return request through Shopify instead of contacting us via email, we will provide a return label and deduct the cost of that label from your store credit.

Thank you for your understanding!